Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? Yeah, we get it. That’s why at StepVaulty, every email you send lands straight in our inbox—no filters, no automated replies. Just real conversations.
Fun fact: Our founder, Jamie, still replies to most customer emails personally. It started as a way to stay connected, and honestly? It’s become our favorite part of the job. So go ahead, hit us with your questions, rants, or even that random idea you had at 2 AM.
Whether you’re curious about sizing, returns, or just want to chat about your latest order, here’s how to reach us:
Here’s the thing—we’re not just another faceless store. Last year, a customer’s feedback about our packaging led to a complete eco-friendly overhaul. Crazy, right? That’s the power of speaking up.
So if something’s bugging you (or if you’re over-the-moon happy), tell us. We’re all ears. And who knows? Your email might just end up framed on our office wall like that one about the "life-changing sneakers."
P.S. Need help ASAP? Skip the form and just call us. Fun story: Once, a customer rang about a wedding order, and our team hand-delivered it the same day. No guarantees, but we’ll always try.
